Shipping policy
Shipping Policy
Processing Time
- Orders are processed within 5 business days (Monday–Friday). Please note that orders placed on weekends or holidays will be processed on the next business day.
- During high-demand periods (sales or promotions), order processing may take longer, but we will notify you of any delays.
International Shipping
- We ship worldwide to select countries. International shipping rates are calculated at checkout based on your location and the size/weight of your order.
- Estimated delivery times for international orders vary depending on the destination but typically range from 5-10 business days.
- Please note that customers are responsible for any customs duties or taxes that may apply in their country.
Shipping Confirmation and Tracking
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the provided link.
- Please allow 2 business days for the tracking information to update.
Shipping Delays
- We are not responsible for shipping delays due to unforeseen circumstances (e.g., weather, customs clearance, carrier delays). However, we will do our best to help you track your order and ensure its delivery.
Lost or Stolen Packages
- If your package is lost or stolen, please contact us at ceo@serious.fi as soon as possible. We will work with the shipping carrier to resolve the issue.
Returns and Exchanges
- For information on returns and exchanges, please refer to our Return Policy.
Contact Us
- If you have any questions or concerns about shipping, please contact our customer support team at ceo@serious.fi